HB 17-1143

HB 17-1143, also known as Audits of Medicaid Client Correspondence, requires the state auditor's office to review how clearly and accurately the Department of Health Care Policy and Financing communicates with people who use or might use Medicaid services. The audits will look at letters and notices sent out by the department in 2020 and then every three years after that if the auditor decides it’s necessary. This bill aims to make sure these communications are easy for everyone to understand, reducing confusion among recipients. Since it has been signed into law, this means the state auditor's office will start conducting these reviews as planned.

Official Summary

Interim Study Committee on Communication Between the Department of Health Care Policy and Financing (HCPF) and Medicaid Clients. The bill directs the office of the state auditor (OSA) to conduct or cause to be conducted an audit of client correspondence, including letters and notices, sent to clients or potential clients in medicaid programs. The audits will be conducted in 2020 and 2023 and thereafter at the discretion of the state auditor. Among other items set forth in the bill, the performance audits will review client correspondence for readability, understandability, and accuracy. In addition, the audits will review available county data regarding customer contacts relating to client confusion with client correspondence. The OSA will report audit findings, conclusions, and recommendations to the legislative audit committee, the joint budget committee, the public health care and human services committee of the house of representatives, the health and human services committee of the senate, and the joint technology committee, or any successor committees. (Note: This summary applies to the reengrossed version of this bill as introduced in the second house.)

Votes